In my last post, I discussed how to think about digital business transformation by focusing on transforming IT first because IT is deeply embedded into business operations and constrains changes to business processes. I identified three operational outcomes with measurement criteria a transformed IT must satisfy:
- Applications that support the exact way the business wants to work -- Measure: yes or no (it does or it does not support the way the business works).
- Easy to implement applications with low TCO and fast ROI -- Measures: (1) TCO and (2) time to begin using the new application and start realizing business benefits.
- Applications with less IT complexity and simpler IT operations -- Measures: (1) How well these applications enforce consistency of data and rules; (2) how easily applications can be maintained and enhanced; and (3) how easily applications can incorporate and use new technologies.
Today I’d like to take that further and talk about the core IT problems a transformed IT must solve in order to deliver on these outcomes. There are four core challenges to solve:
- Business Requirements – Consistently, the number one reason for project issues is problems with business requirements. Business requirements for applications lack rigor and operational accuracy, which they require to support how the business needs to work.
- Insufficient Resources – At its core, IT work is people-driven. Resources to do application work are always a problem, especially when introducing new technologies into the IT portfolio. This is a core issue to solve for delivering applications that are easy to use with low cost of ownership.
- Application Delivery – Speed of delivery, even when resources are sufficient, is too slow and expensive. This is a core issue to solve for delivering applications that provide fast ROI.
- IT Complexity – IT complexity continues to increase, with each wave of technology adding to complexity created by its predecessors. The root cause is technology lock-in, the result of hand-crafted applications tied to programming languages, operating systems, and data storage platforms. IT simplicity will only be possible if technology lock-in can be eliminated.
What it comes down to is this: IT work today is based on effort hours of people with technical skillsets. Every aspect of application work begins with identifying people with needed expertise, which (as issues with business requirements show) can be inconsistent. A transformed IT will be an automated IT that will have an underlying metric other than effort hours driving costs.
With automation, self-driving cars are coming, and with InfoNovus’s Instant IT, automated application development is here.
My next blogs will address how InfoNovus’s Instant IT provides this digitally transformation of IT so it can deliver operational outcomes the business needs, satisfy these measurement criteria, change the cost basis for IT services, and become a strategic factor for the business.
Future blogs will dive more deeply into IT, digital transformation, Instant IT, and more. Let us know if you would like to receive email notifications of future blog entries and more from InfoNovus.